Returns

We want to do all we can to ensure you are happy with your purchase. If you would like to return your purchase please follow the below guide.

You have 14 days from receipt of your order to decide whether you would like to return your purchase for a refund.

EU Right of Withdrawal

If you're based in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order. 

To simply inform us of your wish to cancel and return your order, please submit the form on our Cancel Your Order (EU) page. 

→ Access to Cancel Your Order (EU) form

Please note, you are responsible for the cost of returning the items.

Alternatively you can use one of the returns processes below to exercise this right.

Please follow the below Returns procedure:

1. You can manage your order a submit a return request from your customer account. 

Login to your account and submit a returns request within 14 days of receiving your order.

→ Access your order and request a return

We'll confirm receipt of your request and provide any further instructions required. 

2. If you do not have an account please send an email to our team at hello@main-story.com within 14 days of receipt of your order. Place ‘Return Request’ and your order number in the subject line. Please include the name of the product you would like to return, the size, colour and the reason for your return (this is optional, but all feedback is much appreciated!).

We will then provide you with the return address for our distribution centre in The Netherlands. 

  • All items must be unworn. Please return the item/s in the original packaging to save on waste, avoid additional reprocessing costs and protect the items in transit. If items are received and are not in their original packaging there will be a reprocessing charge of £5 per item. We will not refund items that appear to have been worn, washed, or are not in the original condition. Do not remove the label from the purchased products should you wish to return the items.
  • We do not offer free returns to our Netherlands distribution office. We recommend you use a recorded method of postage for your return with adequate insurance and tracking. The return is the customers responsibility. 
  • Customs and duty costs on returns from countries outside of the EU are the customers responsibility. 
  • Refunds will be made against the original payment method.
  • We do not offer exchanges. 
  • All items must be received by us within a maximum of 28 days from delivery.
  • We aim to process refunds within 7 working days. 
  • Please note that the original shipping cost will not be refunded.

FAULTY GOODS

  • If your product is faulty, please follow the instructions as above for returns.
  • Products returned to us, by you, due to a defect will be refunded in full, including a refund of the delivery charges and any cost incurred by you in returning the item to us.
  • Items that are damaged as a result of normal wear and tear, or accidental damage by the consumer will not be considered faulty and will be returned to you with no refunds issued.