Outerwear

We aim to process and dispatch orders within 1-2 working days. 

Due to the current global situation additional delays may occur with our shipping partners.

Please note delivery times do not include weekends or national holidays and should be used as a guide only.

Due to increases in seasonal demand and factors beyond our control, there may be occasional times when longer delivery times occur.

FREE WORLDWIDE SHIPPING OVER £180

UK, MAINLAND

UPS standard shipping £6.00 (2-5 days)

EUROPE

DPD/ Post NL - 

The Netherlands - £8.00 ( 1-3 days )

Belgium & Germany - £10.00 ( 2-4 days )

Rest of Europe - £16.00 ( 2-5 days )

REST OF WORLD

UPS or Fedex - £26.00 (3-10 days)

The estimated delivery times are from the date your order is dispatched. We cannot guarantee that items will not be subject to customs checks that may cause delays. Main Story is not responsible for delays caused by customs clearance processes in shipping destinations.

Please note that Main Story does not accept responsibility for additional taxes and duties that are incurred when shipping outside of the UK.

The purchaser is responsible to pay any applicable taxes or duties that may apply.

Please note that customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country; if you require further information regarding this, we advise that you contact your local customs office for further information.

RETURNS

We want to do all we can to ensure you are happy with your purchase. If you would like to return your purchase please follow the below guide.

You have 14 days from receipt of your order to decide whether you would like to return your purchase for a refund.

Please follow the below Returns procedures;

Send an email to our team at hello@main-story.com with ‘Return Request’ and your order number in the subject line. Please include the name of the product you would like to return, the size, colour and the reason for your return (all feedback much appreciated!). We will then provide you with the return address. 

All items must be unworn. Please try to return the item/s in the original packaging to save on waste. We are not able to refund items that appear to have been worn, washed, or are not in original condition. This does not affect and is in addition to your statutory rights as a consumer.

All return postage costs are your responsibility. We recommend you use a recorded method of postage. Please retain a copy of your proof of postage certificate and ensure that the goods are adequately covered for compensation. Main Story will not be responsible for any returned items lost in the post.

Refunds will be made against the original payment method.

Please note that the original shipping cost for international sales will not be refunded.

We aim to process refunds within 7-10 working days.

Please be aware your bank may take a further 7 days to show the transaction on your account, therefore we ask you to allow up to 21 days from the date shown to receive your refund.

FAULTY GOODS

If your product is faulty, please follow the instructions as above for returns.

Products returned to us, by you, due to a defect will be refunded in full, including a refund of the delivery charges and any cost incurred by you in returning the item to us. In the event of a fault, please follow the general returns procedure, and define the item as Faulty (reason C). Goods are faulty if they are received damaged or where a manufacturing fault occurs.

Items that are damaged as a result of normal wear and tear will not be considered faulty and will be returned to you with no refunds issued.

If you would like to exchange a faulty item instead of obtaining a refund, please be aware that it can only be replaced for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If the item cannot be repaired or the same product is not available, you are entitled to a full refund.

DISTANCE SELLING REGULATIONS

Under the United Kingdom’s Consumer Protection (Distance Selling) Regulations 2000 (DSR) you are entitled to cancel your order for any item(s) purchased from Main Story for a full refund within 7 days of receipt of the items. Order cancellations made under the Regulations must be made in writing, quoting your name, address and order number, within 7 days of delivery of your item(s) by email to hello@main-story.com

Upon receipt of your notice to cancel the contract, Main Story will send you a Returns Code. This code must be input on the Returns From, and this form must be included in with the returned items.
 

Once you have cancelled your order, the goods should be returned to the address as detailed on the returns form, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us; we therefore recommend that you send via a secure delivery method and retain proof of postage. You will be liable for the cost of returned items and the shipment costs will be refunded to you upon processing receipt of the returned items.
 This policy does not affect your statutory rights.

We aim to process and dispatch orders within 1-2 working days. 

Due to the current global situation additional delays may occur with our shipping partners.

Please note delivery times do not include weekends or national holidays and should be used as a guide only.

Due to increases in seasonal demand and factors beyond our control, there may be occasional times when longer delivery times occur.

FREE WORLDWIDE SHIPPING OVER £180

UK, MAINLAND

UPS standard shipping £6.00 (2-5 days)

EUROPE

DPD/ Post NL - 

The Netherlands - £8.00 ( 1-3 days )

Belgium & Germany - £10.00 ( 2-4 days )

Rest of Europe - £16.00 ( 2-5 days )

REST OF WORLD

UPS or Fedex - £26.00 (3-10 days)

The estimated delivery times are from the date your order is dispatched. We cannot guarantee that items will not be subject to customs checks that may cause delays. Main Story is not responsible for delays caused by customs clearance processes in shipping destinations.

Please note that Main Story does not accept responsibility for additional taxes and duties that are incurred when shipping outside of the UK.

The purchaser is responsible to pay any applicable taxes or duties that may apply.

Please note that customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country; if you require further information regarding this, we advise that you contact your local customs office for further information.

RETURNS

We want to do all we can to ensure you are happy with your purchase. If you would like to return your purchase please follow the below guide.

You have 14 days from receipt of your order to decide whether you would like to return your purchase for a refund.

Please follow the below Returns procedures;

Send an email to our team at hello@main-story.com with ‘Return Request’ and your order number in the subject line. Please include the name of the product you would like to return, the size, colour and the reason for your return (all feedback much appreciated!). We will then provide you with the return address. 

All items must be unworn. Please try to return the item/s in the original packaging to save on waste. We are not able to refund items that appear to have been worn, washed, or are not in original condition. This does not affect and is in addition to your statutory rights as a consumer.

All return postage costs are your responsibility. We recommend you use a recorded method of postage. Please retain a copy of your proof of postage certificate and ensure that the goods are adequately covered for compensation. Main Story will not be responsible for any returned items lost in the post.

Refunds will be made against the original payment method.

Please note that the original shipping cost for international sales will not be refunded.

We aim to process refunds within 7-10 working days.

Please be aware your bank may take a further 7 days to show the transaction on your account, therefore we ask you to allow up to 21 days from the date shown to receive your refund.

FAULTY GOODS

If your product is faulty, please follow the instructions as above for returns.

Products returned to us, by you, due to a defect will be refunded in full, including a refund of the delivery charges and any cost incurred by you in returning the item to us. In the event of a fault, please follow the general returns procedure, and define the item as Faulty (reason C). Goods are faulty if they are received damaged or where a manufacturing fault occurs.

Items that are damaged as a result of normal wear and tear will not be considered faulty and will be returned to you with no refunds issued.

If you would like to exchange a faulty item instead of obtaining a refund, please be aware that it can only be replaced for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If the item cannot be repaired or the same product is not available, you are entitled to a full refund.

DISTANCE SELLING REGULATIONS

Under the United Kingdom’s Consumer Protection (Distance Selling) Regulations 2000 (DSR) you are entitled to cancel your order for any item(s) purchased from Main Story for a full refund within 7 days of receipt of the items. Order cancellations made under the Regulations must be made in writing, quoting your name, address and order number, within 7 days of delivery of your item(s) by email to hello@main-story.com

Upon receipt of your notice to cancel the contract, Main Story will send you a Returns Code. This code must be input on the Returns From, and this form must be included in with the returned items.
 

Once you have cancelled your order, the goods should be returned to the address as detailed on the returns form, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us; we therefore recommend that you send via a secure delivery method and retain proof of postage. You will be liable for the cost of returned items and the shipment costs will be refunded to you upon processing receipt of the returned items.
 This policy does not affect your statutory rights.

We aim to process and dispatch orders within 1-2 working days. 

Due to the current global situation additional delays may occur with our shipping partners.

Please note delivery times do not include weekends or national holidays and should be used as a guide only.

Due to increases in seasonal demand and factors beyond our control, there may be occasional times when longer delivery times occur.

FREE WORLDWIDE SHIPPING OVER £180

UK, MAINLAND

UPS standard shipping £6.00 (2-5 days)

EUROPE

DPD/ Post NL - 

The Netherlands - £8.00 ( 1-3 days )

Belgium & Germany - £10.00 ( 2-4 days )

Rest of Europe - £16.00 ( 2-5 days )

REST OF WORLD

UPS or Fedex - £26.00 (3-10 days)

The estimated delivery times are from the date your order is dispatched. We cannot guarantee that items will not be subject to customs checks that may cause delays. Main Story is not responsible for delays caused by customs clearance processes in shipping destinations.

Please note that Main Story does not accept responsibility for additional taxes and duties that are incurred when shipping outside of the UK.

The purchaser is responsible to pay any applicable taxes or duties that may apply.

Please note that customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country; if you require further information regarding this, we advise that you contact your local customs office for further information.

RETURNS

We want to do all we can to ensure you are happy with your purchase. If you would like to return your purchase please follow the below guide.

You have 14 days from receipt of your order to decide whether you would like to return your purchase for a refund.

Please follow the below Returns procedures;

Send an email to our team at hello@main-story.com with ‘Return Request’ and your order number in the subject line. Please include the name of the product you would like to return, the size, colour and the reason for your return (all feedback much appreciated!). We will then provide you with the return address. 

All items must be unworn. Please try to return the item/s in the original packaging to save on waste. We are not able to refund items that appear to have been worn, washed, or are not in original condition. This does not affect and is in addition to your statutory rights as a consumer.

All return postage costs are your responsibility. We recommend you use a recorded method of postage. Please retain a copy of your proof of postage certificate and ensure that the goods are adequately covered for compensation. Main Story will not be responsible for any returned items lost in the post.

Refunds will be made against the original payment method.

Please note that the original shipping cost for international sales will not be refunded.

We aim to process refunds within 7-10 working days.

Please be aware your bank may take a further 7 days to show the transaction on your account, therefore we ask you to allow up to 21 days from the date shown to receive your refund.

FAULTY GOODS

If your product is faulty, please follow the instructions as above for returns.

Products returned to us, by you, due to a defect will be refunded in full, including a refund of the delivery charges and any cost incurred by you in returning the item to us. In the event of a fault, please follow the general returns procedure, and define the item as Faulty (reason C). Goods are faulty if they are received damaged or where a manufacturing fault occurs.

Items that are damaged as a result of normal wear and tear will not be considered faulty and will be returned to you with no refunds issued.

If you would like to exchange a faulty item instead of obtaining a refund, please be aware that it can only be replaced for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If the item cannot be repaired or the same product is not available, you are entitled to a full refund.

DISTANCE SELLING REGULATIONS

Under the United Kingdom’s Consumer Protection (Distance Selling) Regulations 2000 (DSR) you are entitled to cancel your order for any item(s) purchased from Main Story for a full refund within 7 days of receipt of the items. Order cancellations made under the Regulations must be made in writing, quoting your name, address and order number, within 7 days of delivery of your item(s) by email to hello@main-story.com

Upon receipt of your notice to cancel the contract, Main Story will send you a Returns Code. This code must be input on the Returns From, and this form must be included in with the returned items.
 

Once you have cancelled your order, the goods should be returned to the address as detailed on the returns form, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us; we therefore recommend that you send via a secure delivery method and retain proof of postage. You will be liable for the cost of returned items and the shipment costs will be refunded to you upon processing receipt of the returned items.
 This policy does not affect your statutory rights.