Cap Lavender

Most of our clothes are cut to be generous and oversized in fit. Wide cut tees, sweatshirts, dresses and shirts. Bottoms are cut to be generally loose in the leg, with a long rise and easy fit waist. Some styles, such as our leggings and rib tops, are meant to be close fitting and the nature of the fabric is for it to adjust to the body.

With the wide fit there is longevity in the garment. As the item becomes cropped in length the item can still be worn for longer due to the wide fit.

We therefore advise to buy according to the height of the child.

Below is a height chart to follow as a guide. If you have any questions please mail: hello@main-story.com

We process and dispatch orders within 1-2 working days from our fulfilment partners in The Netherlands. All orders ship from The Netherlands. 

WE OFFER FREE WORLDWIDE SHIPPING FOR ORDERS OVER £200 - We will select the lowest cost of shipping from our delivery partners (DPD, UPS, FEDEX, POST NL, DHL).

Shipping to UK, MAINLAND:

UPS Express Saver/ Fedex International Standard -  £7.00 (2-5 days)

Customs and import duties for 'UK' deliveries:

Young children's clothing in the UK is currently 0% VAT rated. Customs may charge duty clearance  on your order while applying 0% VAT. If you have any doubts please contact us on hello@main-story.com 

Recipients are responsible for any charges.  

Shipping to EUROPE:

The Netherlands - £5.00 ( 1-3 days ) - using Post NL/ DPD

Rest of Europe - £10.00 ( 2-5 days ) - UPS Standard/ Fedex International Standard

REST OF WORLD:

UPS Express Saver/ Fedex International Standard - £25.00 (3-6 days)

Please note delivery times do not include weekends or national holidays and should be used as a guide only.

Due to increases in seasonal demand and factors beyond our control, there may be occasional times when longer delivery times occur. Please note that additional delays may occur with our shipping partners due to the current global situation.

Customs and import duties for 'REST OF WORLD' deliveries: 
Please note that customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; if you require further information regarding this, we advise that you contact your local customs office for further information.

Please note: 
If a customer refuses delivery of their parcel, or if they fail to facilitate the delivery due to their absence to accept delivery or failure to communicate with the shipping company for clearance procedure, and the parcel is returned to us by the shipping company then any costs that we encounter will be deducted from the amount that will/may be refunded. Parcels returned to our warehouse will be processed and refunded after 14 days - this is to allow us to calculate all customs and import duty charges that will be placed on the parcel for its return back into The Netherlands. 

We want to do all we can to ensure you are happy with your purchase. If you would like to return your purchase please follow the below guide.

You have 14 days from receipt of your order to decide whether you would like to return your purchase for a refund.

Please follow the below Returns procedure:

• Send an email to our team at hello@main-story.com within 14 days of receipt of your order. Place ‘Return Request’ and your order number in the subject line. Please include the name of the product you would like to return, the size, colour and the reason for your return (all feedback much appreciated!). We will then provide you with the return address for our distribution centre in The Netherlands. 
• All items must be unworn. Please return the item/s in the original packaging to save on waste and avoid additional reprocessing costs. We will not  refund items that appear to have been worn, washed, or are not in the original condition. Do not remove the label from the purchased products should you wish to return the items.
• We do not offer free returns to our Netherlands distribution office. We recommend you use a recorded method of postage for your return with adequate insurance and tracking. The return is the customers responsibility. 
• Customs and duty costs on returns from countries outside of the EU are the customers responsibility. 
• Refunds will be made against the original payment method.
• We do not offer exchanges. 
• All items must be received by us within a maximum of 28 days from delivery.
• We aim to process refunds within 7 working days. 
• Please note that the original shipping cost will not be refunded.

FAULTY GOODS

• If your product is faulty, please follow the instructions as above for returns.
• Products returned to us, by you, due to a defect will be refunded in full, including a refund of the delivery charges and any cost incurred by you in returning the item to us.
• Items that are damaged as a result of normal wear and tear, or accidental damage by the consumer will not be considered faulty and will be returned to you with no refunds issued.